Unable to get assistance from Samsung Support. Managed to get intermittent connection working. Problem ultimately resolved.ġ0~11 May, 2021 - Again, same problem with D.IN/TV ARC connection between TV Smart Hub and Soundbar. On 14 July, 2020, Good Guys, Penrith, replaced the HDMI cable - elevated to Level 2 Support because the problem not resolved by changing the HDMI cable. Repair ticket: 4301749648 for 19 April, 2020 - cancelled service call as system appeared to be operating normally again.ģ1 May, 2020: More problems with D.IN/TV ARC between TV Smart Hub and Soundbar.ġ1~13 July, 2020, until 10:00 PM - Same problem with D.IN/TV ARC between TV Smart Hub and Soundbar. TV-ARC connection aparently fixed.ġ1~13 November, 2019 further problems: Service booked for 19 November, 2019 but cancelled when errors not evident and threat of being charged for service call if no probs found.ġ1 April, 2020 - TV-Arc failed again. Note: should have listened to my wife who said take it back!!!!!Ģ9 October, 2019 - Level 2 Support: TV-ARC TV/Soundbar connection failed.
Follow on screen directions until it says the update is complete.
Navigate to Information > Firmware Update > Update Now. Tap the 3 vertical dots in the top right corner of the screen. 2019, (replacing item purch from Goodguys, Penrith that wouldn't connect reliably to TV). Open the SmartThings app on your phone and select the soundbar to access its control menu. Soundbar: Samsung/Harmon Kardon HW-Q60R Purch Goodguys, Prospect, 21 Sept.
TV Model:QA55Q7FAMW - Purch from JB HI-FI: 15 April, 2018 My Samsung QLED TV (QA55Q7FAMWXXY) has suddenly stopped connecting reliably to my Samsung HW-Q60R soundbar - AGAIN. What a con: Time to investigate alternatives to the atrocious reliability and usless (now totally absent) technical support from Samsung.